Refund policy

Your safety and hygiene are our top priorities.

No Return on Opened Products

Due to the nature of skincare and wellness products:

•  Opened, used, or tampered products are not eligible for return or exchange
• This policy is strictly followed to maintain product integrity and consumer safety

When Returns Are Accepted

We will gladly assist you if:

•  You receive a damaged product
•  You receive a defective product
•  You receive an incorrect item

Reporting an Issue

•  Issues must be reported within 48 hours of delivery
•  Share clear photos or videos of the product and packaging

Requests raised after 48 hours may not be eligible for review.

Refund Process

 Once the issue is verified and approved, refunds will be processed to the original payment method

 Refunds are usually completed within 7-10 business days, depending on your bank or payment provider

Replacement

Where applicable, we may offer a replacement instead of a refund, subject to stock availability.

Uncap Skincare reserves the right to reject claims that do not meet the above criteria.

Missing or Lost Packages

If your order is marked as delivered but has not been received, please notify us within 48 hours.

We will coordinate with the courier partner for investigation before approving any refund or replacement.

Refund Approval 

Refunds are processed only after our quality team verifies the reported issue.

Uncap Skincare reserves the right to decline refund requests where sufficient evidence is not provided or where the claim does not meet our policy requirements.

Return Shipping

Where a return is approved, Uncap Skincare will arrange the return pickup whenever possible.

Customers should not return products without prior approval from our support team.